FREQUENTLY ASKED QUESTIONS

How can I pay for my order?

You can pay for your order in one of three ways: Using the CorvusPay credit card payment system online, Cash on delivery (pay the ammount by cash upon delivery service) and Bank transfer (transferring money to our bank account).

Can I order product if I'm not based in Croatia?

Of course! We ship internationally. To check the price / shipping option, please add the product to your cart and see the final shipping cost by entering the required information!

When can I expect my order to be delivered?

In most cases, we process your orders within 24h and give them to delivery couriers. After that, you can expect your order to be delivered in 3-5 working days (eligible for Croatia and most EU countries). For all other delivery times feel free to contact us on link below.

Product I ordered doesn't suit me. Can I return/exchange it?

We offer exchange and other services. For detailed terms and info contact us at info@lavenee.com.

Any other questions?

For all the other questions, feel free to contact us at info@lavenee.com.

 

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