Headquarters: Donja Stubica, Golubovečka 20
Office address: Golubovečka 20, Donja Stubica
Commercial bank and account number IBAN: HR7823600001102786340, Zagrebačka banka d.d., Zagreb
VAT: 28350779465
MBS: 98015354
Company members: Janko Janić
Authorised representatives: Janko Janić
Telephone No.: +385 91 1992 122
E-mail address: info@finemedia.hr

The consumer, with the status of buyer, concludes a purchase agreement with FINE MEDIA, OBRT ZA USLUGE, VL. JANKO JANIĆ, DONJA STUBICA, GOLUBOVEČKA 20, (hereafter: FINE MEDIA) with the status of seller.

Legal entities as buyers are subject to the Civil Obligations Act (Zakon o obveznim odnosima) and the Electronic Commerce Act (Zakon o elektroničkoj trgovini), so the Consumer Protection Act (Zakon o zaštiti potrošača) does not apply. These General Terms and Conditions are applicable to legal entities in the section that defines:

  • prices and payment methods,
  • basic product features,
  • contract award procedure,
  • description of delivery methods and costs,
  • general information,
  • waiver of liability and
  • the moment of agreement conclusion

Prodavatelj može prema svome izboru pravnoj osobi omogućiti u svakom konkretnom slučaju prava koja ima kupac koji je potrošač. Korisnik je osoba koja koristi web stranicu www.lavenee.com isto kao i svaki kupac i posjetitelj web stranice www.lavenee.com.

Sklapanje ugovora o kupoprodaji putem web stranice www.lavenee.com regulirano je u skladu sa zakonskim odredbama uzimajući u obzir naročito načela i odredbe direktiva Europske unije. Sklapanje ugovora putem web stranice www.lavenee.com predstavlja sklapanje ugovora na daljinu.

The General Terms and Conditions also represent pre-contractual information, and are valid for the purposes of a purchase agreement where the buyer is a consumer, i. e. any physical person who concludes a legal business or acts in the marketplace outside of their trade, business, artisan or professional activity, and when the agreement is signed between a seller and a consumer by means of an organized system of sale or services, without a concurrent physical presence of the seller and the buyer at the same place, and where one or more means of distant communication are exclusively used up to the moment of the conclusion of the agreement.

The means of distance communication are all means that can be used for distance contracting without the concurrent physical presence of the seller and the buyer, such as the Internet and e-mail.

Ugovor je sklopljen kada prodavatelj prihvati ponudu kupca, te sve navedeno na stranicama www.lavenee.com predstavlja poziv na stavljanje ponude. Prodavatelj može raskinuti ugovor o kupoprodaji, ako kupac ne uplati kupoprodajnu cijenu, te nije dužan izvršiti isporuku proizvoda do trenutka primitka kupoprodajne cijene, osim u slučaju kada je kupac odabrao način plaćanja pouzećem. Ukoliko kupac iz nekog razloga ne preuzme pošiljku te se ista vrati prodavatelju, prodavatelj neće ponoviti druge dostave.

The constituent part of the General Terms and Conditions are also the General Personal Data Protection Conditions. If the user fails to comply with the General Terms of Business and Data Protection Information, they must leave and not use the website www.lavenee.com.
When the user engages in certain activities on the website www.lavenee.com such as opening an account, using the web shop, filling out surveys, commenting, publishing content, participating in competitions and other forms of prize draws or answering a job ad, FINE MEDIA can ask the users to give certain additional personal data. In that case, before additional personal data is given, the user is advised to study the Data Protection Information.

Sadržaj web stranice www.lavenee.com je dostupan na hrvatskom jeziku i engleskom jeziku. Službeni jezik za sklapanje ugovora o kupoprodaji je hrvatski jezik.


Kupac se upoznaje s glavnim obilježjima proizvoda na web stranici www.lavenee.com.

FINE MEDIA reserves the right to modify the information at the website, including the product prices and special offers, without prior notice. Next to the product image, a description of the important product features is available. Prices, payment conditions and special offers are valid only at the time of order and/or payment.


The purchase is performed on the FINE MEDIA, www.lavenee.com by filling the designated form. When filling the form, the buyer is obliged to fill in all the required data. The purchase can be made only with the buyer’s confirmation that they have read and understood the General Terms and Conditions, and that they are aware that this constitutes an order with obligation to pay.

The purchase is possible 24 hours a day, 7 days a week. FINE MEDIA is not responsible for any costs incurred by the use of computer equipment and telecommunication services necessary to access the service. The buyer will be informed via e-mail about order confirmation (the receipt of the electronic message that includes the buyer’s bid) and about the package shipment.

In case that FINE MEDIA is, for whatever the reason, not able to deliver some of the products ordered, the buyer will be contacted via telephone or e-mail by an FINE MEDIA employee with the purpose of making arrangements about delivery of a replacement product, or optionally about product order cancellation.

The purchase is performed by ordering available products that are chosen by the buyer, based on the product’s photograph and basic information. The photographs are illustrative and do not always and in all details have to match the available products. The purchase is performed through several simple steps in the comfort of a buyer’s home, from anywhere in the world.

  1. Product search is possible by different criteria.After entering a term in "Search" box, products related to the search term will appear. The buyer can choose a product of their interest, and read available product description, in order to make an independent decision whether the product suits their needs. The buyer chooses the products from the TANJA'S CONSULTING j.d.o.o. products catalogue, which is arranged by product categories. FINE MEDIA products catalogue, which is arranged by product categories.
  2. The ordering of products is conducted electronically. By clicking on "Add to Shopping Bag", the selected product is added to the shopping bag. The product is neither reserved, ordered nor purchased by adding it to the bag alone. The buyer can continue to add products by clicking on "Continue Shopping", or review the bag content by clicking on "Proceed to checkout". When the product selection process is concluded by clicking on the "Proceed to checkout" button, the buyer will be redirected to a page where they can select payment method, delivery method, where a code can be entered if the customer has a coupon or gift card, where additional notes optionally can be added. The purchase cannot continue without checking the "I have read and agree to the website terms and conditions" checkbox, where by checking it the buyer confirms that they have read and understood the General Terms and Conditions, and that they agree with them, and without checking the "I am aware that placing an order implies an obligation to pay" checkbox. If the buyer agrees with the purchase of products included in the cart, they can click on the "Place order" button. When the buyer clicks on the "Place order" button and finalizes the order, the seller will send these General Terms and Conditions to their e-mail address, together with the order receipt, and the order number which confirms that the purchase order has been received and is being processed.
  3. The seller will also e-mail to the buyer, to their e-mail address, the confirmation of contracted purchase agreement, together with the confirmation that the package was sent.
  4. If the buyer does not receive the products ordered and paid for within 20 working days(Saturdays, Sundays, and bank holidays excluded) after the date of payment, or 20 working days (Saturdays, Sundays, and bank holidays excluded) after the contracting of the purchase agreement with cash-on-delivery payment method, they must inform FINE MEDIA about this by writing to the e-mail address info@lavenee.com.
  5. Ukoliko kupac nije zaprimio potvrdu kupnje putem e-pošte u roku od 72 sata ili nije moguće pristupiti usluzi na način naveden u e-poruci, dužan je kontaktirati prodavatelja na adresu e-pošte info@lavenee.com ili na broj telefona +385 91 1992 122svaki radni dan u vremenu od 8 – 16 sati.
  6. In case that FINE MEDIA for whatever the reason, is not able to deliver some of the products ordered, the buyer will be contacted via phone or e-mail by an employee of FINE MEDIA employee with the purpose of making arrangements about delivery of a replacement product, or optionally about product order cancellation.
  7. 7. In case of problems or confusion during the ordering process, the buyer can contact FINE MEDIA by writing to info@lavenee.com  or by calling 385 91 1992 122 on working days from 8 a.m. – 4 p.m.


The buyer is obliged to pay the product ordered by one of the following methods:

  • Kreditnom ili debitnom karticom – plaćanje izravno putem interneta, korištenjem servisa za plaćanje karticama: Visa, Visa Electron, MasterCard i Maestro.


Residents of the Republic of Croatia can, besides credit or debit card payments, use one of the additional payment methods:

  • Cash-on-delivery (on receipt)– the customer can pay in cash to the deliverer at the moment of delivery to their address. Payment can be made in cash exclusively, i.e. it is not possible to pay at point of delivery with a credit card.
  • Bank Transfer – the information necessary to perform the payment will be e-mailed to the buyer, including the account number to which the buyer must pay the order amount. The buyer can perform the payment by using Internet banking, or by paying in bank branch office, post office, or FINA, etc. After the payment is received, the products ordered will be mailed to the buyer, to the address specified in the order.


The purchase agreement is concluded at the moment of acceptance of the buyer’s bid, and the product will be delivered to the delivery service within 5 working days(Saturdays, Sundays, and bank holidays excluded) after the receipt of payment of the order price amount, except in case of cash-on-delivery payment method.

If the buyer chooses the cash-on-delivery payment method, the purchase agreement is concluded with the moment of bid acceptance, and the product will be delivered to the delivery service within 5 working days (Saturdays, Sundays, and bank holidays excluded) after the conclusion of the purchase agreement.

To the buyer who is a resident of the Republic of Croatia, the product will be delivered within 8 working days (Saturdays, Sundays, and bank holidays excluded) from the moment of delivery to the delivery service.
If the payment is made using the bank transfer method (wire transfer or internet banking), the buyer must use the payment information provided by the seller in an e-mail.

The contracted purchase price includes all taxes and duties and is expressed in Croatian kuna.


The products ordered are delivered by FINE MEDIA under the terms specified under the "Product prices and methods of payment" section. The delivery is made through Systems Croatia d.o.o. za usluge, Varaždinska 116, Popovec, VAT No. HR88360795357, and DHL International d.o.o, hitna dostava širom svijeta, Utinjska 40, Zagreb, VAT no. HR79069474349.

FINE MEDIA will check the correctness of each product before each shipment.

Delivery costs

The delivery costs are paid in full by the buyer, except when otherwise indicated at the www.lavenee.com.
FINE MEDIA delivers in the Republic of Croatia.

It is the obligation of the buyers to accept the package and check the package content in front of the deliverer, in order to avoid subsequent claims about items damaged during the shipping.

In case that FINE MEDIA is unable to deliver the product ordered, it will inform the buyer about the circumstances. The buyer can cancel the order or wait until the product becomes available again. If FINE MEDIA . is not able to deliver the product within the agreed term of delivery, it will inform the customer about this, and the customer shall allow a reasonable additional term for meeting the requirements of the purchase agreement.

If the buyer does not accept the product, or refuses to accept the product without a valid reason, FINE MEDIA retains the right to claim the refund of costs incurred for manipulation, shipment, and other possible costs.

If the customer orders the product and chooses "Cash on delivery" as the payment method, the buyer is obliged to pick up and pay for the package upon arrival of the delivery service. If the buyer is not able to pay for the package or wants to cancel his order, he is obliged to respond to the mail / telephone contact which will be sent by the website www.lavenee.com, or by phone at +385 91 1992 122 or by email at info@lavenee.com or laveneejewelry@gmail.com. In the event of not picking up the package and not responding / contacting the seller's email / phone, the seller will charge the full delivery price to the customer.


Before they start using the www.lavenee.comwebsite (hereafter: website) owned by FINE MEDIA ., the users, i. e. the buyers, are obliged to become acquainted with the website’s General Terms and Conditions. If they have any additional questions or doubts regarding the General Terms and Conditions, they can send all questions in writing to e-mail address info@lavenee.com.

Pristupanjem web stranici ili korištenjem bilo kojeg dijela njezinog sadržaja korisnik prihvaća Opće uvjete poslovanja web stranice www.lavenee.com, kao i sva ostala pravila i uvjete korištenja predmetne web stranice te usluga koje se putem nje pružaju. Korisnici su suglasni da neće koristiti web stranicu na način da štete autorima ili trećim osobama, te prihvaćaju sve rizike korištenja web stranice i usluga. Ukoliko se korisnik ne slaže s navedenim, dužan je prestati koristiti web stranicu i usluge koje se putem nje pružaju.

The Site content is protected by copyright law. Any modifications, leasing, sale or distribution of the Site content is possible only with prior written permission from FINE MEDIA

FINE MEDIA provides the website usage in the best way possible. This includes: server monitoring, capacity expansion according to the number of users, user support, and elimination of any errors and problems in system operation. FINE MEDIA does not hold responsibility for possible problems with the functioning of the website and services. FINE MEDIA cannot guarantee that the website usage will not be interrupted or without errors. The user agrees that the access to the website can sometimes be interrupted or temporarily unavailable.
The users use the website at their own responsibility.

FINE MEDIA is in no way responsible for any damage that user may undergo by using the www.lavenee.com. The authors and other physical or legal persons involved in the creation, development and distribution of www.lavenee.com website are not responsible for any damage caused by the use or inability to use the website.

FINE MEDIA retains the right to block access to www.lavenee.comwebsite to any user when the website is used inappropriately. FINE MEDIA retains the right to refuse access to www.lavenee.com website to anyone, based on its own assessment. The user agrees that they will use the www.lavenee.comwebsite in a way that does not endanger its resources and services. Inappropriate use of www.lavenee.comwebsite is forbidden and results in termination of the right to access the website.

The user must keep their user account information secret, and is completely responsible for any damage resulting from unauthorized use of their user account.

FINE MEDIA retains the right to modify or amend the General Terms and Conditions at any moment. Modifications take effect with the day of publication at the www.lavenee.comContinued use of the website or any part of its contents is considered to represent an agreement to modified or amended General Terms and Conditions. FINE MEDIA recommends periodical checking of General Terms and Conditions, in order to be informed of the possible modifications.

FINE MEDIA . retains the right to modify, amend or terminate any part of its operation, at any moment and without prior notice, including the Site or any of its parts, services, subpages, or any other service it provides. The right includes, but is not limited to, change of the time of content availability, availability of any data, any means of transfer, as well as the rights to access or use the website.

It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. FINE MEDIA retains the right to execute control of the website’s content, in order to ensure compliance with the General Terms and Conditions and all positive regulations. All modifications of terms and conditions are valid immediately upon their publication at the www.lavenee.com.


FINE MEDIA (hereafter: the Seller) is responsible for material deficiencies of products up to the moment of transfer of risks to the buyer (the moment of handing items over to the buyer or any third person designated by the buyer, except the delivery service), regardless of whether the material deficiency was known to the Seller or not. Also, the Seller is responsible for those material deficiencies that arose after the risk has been transferred to the buyer if they were a consequence of pre-existing causes. It is assumed that the deficiency that arose within 6 months after the risks were transferred to the buyer existed at the time of risk transfer, except in cases when the Seller is able to prove otherwise, or the contrary is a consequence of the nature of the item or the nature of the deficiency.

The deficiency exists:

  1. if the item does not have features required for its regular use or operation,
  2. if the item does not have features necessary for a specific use that the buyer purchased it for, and this fact was known to the Seller or it had to be known to the Seller,
  3. if the item does not have features and qualities that are explicitly or implicitly contracted, or stipulated,
  4. if the Seller delivered an item that is not equal to a sample or a model, except in cases when sample or a model were presented for informative purposes only,
  5. if the item does not poses features that otherwise exist with other items of the same kind, and those are the features that the buyer could reasonably expect to be present, in accordance with the nature of the item, especially taking into accounts all public statements given by the Seller, the manufacturer and their representatives about the item features (advertising, item labeling, etc.).

The consumer must inform the Seller about the presence of any visible deficiencies within the period of two months after they discover such a deficiency, and within two years after the risk transfer to the customer at the latest.

When, upon the receipt of an item by the buyer, it turns out that the item has a deficiency that could not be discovered by usual inspection at the time of delivery, the buyer must, under threat of loss of their rights, inform the Seller about such a deficiency within two months, counting from the date when the deficiency was discovered.

The Seller is not responsible for deficiencies that arise more than two years after the item delivery. The rights of the buyer who informed the Seller in a timely manner about the existence of such deficiencies expire after two years, starting from the date when such information was sent to the Seller, except in cases when the buyer was prevented from exercising their right because of the Seller’s fraud.

When the existence of a material deficiency is established, the Seller might have one of the following obligations, all in accordance with the Civil Obligations Act (Zakon o obveznim odnosima):

  • removal of the deficiency,
  • deliverance of another product without the deficiency,
  • price discount,
  • agreement termination.

Rights arising out of any material deficiency of an item are regulated by the Civil Obligations Act (Zakon o obveznim odnosima).

When the buyer is a legal entity, the regulations of material deficiencies from the Civil Obligations Act (Zakon o obveznim odnosima) apply, especially in parts where the material deficiency is regulated differently for legal persons, compared to regulations of these General Terms and Conditions, then the regulations from the Civil Obligations Act (Zakon o obveznim odnosima) apply.

Right To Unilateral Agreement Termination

The consumer can unilaterally terminate the agreement within 14 days, without giving reasons.

The 14 days termstarts with the date when the product was delivered into the possession of the consumer, or a third person designated by the consumer, except the delivery service.

If the consumer orders multiple pieces of a product that need to be delivered separately, i. e. if the goods in case must be delivered in more than one piece or more than one shipment, the 14 days term starts with the date when the first such piece or the first shipment of the product was delivered to the consumer, or a third person designated by the consumer, except the delivery service.

In case that the consumer was not notified about their rights regarding the agreement termination, the right of the consumer to unilaterally terminate the agreement expires 12 months after the 14 days term expiration.

In case that the consumer was not notified about their rights regarding the agreement termination, the right of the consumer to unilaterally terminate the agreement expires 12 months after the 14 days term expiration.

In case that the Seller notified the consumer about their rights regarding unilateral agreement termination within 12 months, the right to unilaterally terminate the agreement expires 14 days after the date when the consumer received such a notification.

In order to execute their rights regarding the unilateral agreement termination, the consumer must inform the Seller about their decision to unilaterally terminate the agreement in the term no later than 14 days, and with an unambiguous statement sent by mail to FINE MEDIA, Golubovečka 20, Donja Stubica or by e-mail na info@lavenee.comwhere the consumer must state their name and surname, address, telephone or fax number, or e-mail address, and the consumer may, according to their choice, also use the unilateral agreement termination form, provided below.

The unilateral agreement termination form can also be filled and sent online, by clicking on the online form.

The acknowledgement of receipt of the unilateral agreement termination statement by the Seller will be sent to the consumer immediately by e-mail. In case of agreement termination, each party shall return to the other party everything that it received based on the terms of the agreement. Except in cases when the Seller offers to personally take over the goods that the buyer wants to return, the Seller shall make the cash refund only after such goods are actually returned, or when the buyer provides proof that the goods were sent back to the Seller, in case that the Seller was notified about it before the goods were delivered.

The Seller has no obligation to refund additional costs that result from the buyer’s explicit choice of means of delivery, different from the least expensive means of standard delivery offered by the Seller. The Seller must perform the refund using the same means of payment used in the consumer’s order, except in cases where the Seller explicitly agrees to some other means of payment, provided that the consumer would not be obliged to pay for any other costs incurred because of such a refund.

Except in case when the Seller offers to take over the goods that the consumer wants to return in person, the consumer must return the goods without delay and no later than 14 days from the date when they informed the Seller about their decision to terminate the agreement. It is considered that the consumer fulfilled their commitment regarding the timely return of goods when they mail the delivered goods to the Seller, or a person designated by the Seller to receive the goods.

All direct costs of product return are to be borne by the consumer. The consumer is responsible for any incurred reduction of the value of goods that resulted from usage, except such usage that was necessary to determine the product’s nature, characteristics and functionality.

In order to make it possible for the consumer to determine the nature, characteristics and functionality of the goods, they can use and inspect the goods exclusively in a way that is usual when purchasing goods at the Seller’s premises. The buyer can not wear, wash, iron, shorten and/or tailor, remove a sewn label and/or sewn logo, nor perform any other activity that reduces the value of the goods for the goods that the buyer wants to return within 14 days.

During the period when the consumer has the right to return the goods, they must keep the goods with due care, and must behave as a particularly careful and conscientious person. In the case that the value of the product is reduced as the result of product use, the Seller will be compensated from the amount of the payment received in the proportion of the impairment of the goods, according to the Seller’s own estimate, taking into account objective criteria in each individual case.

In order to simplify the writing of the written agreement termination for the consumer, a sample form for unilateral agreement termination is provided below that the consumer can fill and mail to the Sellers mailing address, FINE MEDIA, Golubovečka 20, 49240 Donja Stubica ili putem elektroničke pošte na adresu e-pošte info@lavenee.com. The consumer can also submit agreement termination also by clicking on the link provided above.

The right to termination of the purchase agreement does not exist in cases when:

  • the subject of the contract are goods that were made according to the consumer’s specification, or were obviously tailor-made for the consumer,
  • the subject of the contract are sealed goods that, because of health or sanitary reasons, are not suitable for return if they have been unsealed upon delivery,
  • the subject of the contract are goods that are, due to their nature, inseparably mixed with other items,
  • the consumer specifically asked to visit the Seller at his premises with the purpose to perform urgent repairs or maintenance, with the proviso that if, during such a visit, together with the services that were explicitly asked for by the consumer, the Seller performed some other services, or delivered some other goods together with the ones that are necessary to perform urgent repairs or maintenance, the consumer has the right to unilaterally terminate the agreement regarding those additional services or goods.

When the buyer is a legal entity, this section of the General Terms and Conditions, with the title "Right to unilateral agreement termination", does not apply. For legal entities, the provisions of the Civil Obligations Act (Zakon o obveznim odnosima) and Electronic Commerce Act (Zakon o elektroničkoj trgovini) are in force. Click here for the online form of unilateral agreement termination.

Note about the way to submit a written customer complaint

The consumer can send complaints, according to the provisions of Art. 10. of the Civil Obligations Act (Zakon o obveznim odnosima), by mail to FINE MEDIA, Golubovečka 20, 49240 Donja Stubica or by e-mail to info@lavenee.com.

In order to make it possible for FINE MEDIA to respond to the written complaint which was not sent by e-mail, the consumers are kindly asked to state correct information about their name and surname, and the address where the reply is to be delivered. By law, FINE MEDIA must reply to any customer complaint in written form within 15 days latest after the reception of the complaint.

In case of dispute, FINE MEDIA and the consumer will resolve the conflict peacefully, and if this is not possible, the Municipal Civil Court (Općinski građanski sud) in Zagreb is the competent court, with the application of Croatian law. The dispute resolution is also possible at The Court of Honor of Croatian Chamber of Economy, or other meditation centers.
Consumer disputes can also be solves thorough ODR platform of the European Commission..

Ukoliko potrošač prihvaća Opće uvjete poslovanja, isti prihvaća i sve druge uvjete navedene na web stranici www.lavenee.com te  sve ostale odredbe navedene na toj web stranici. Ukoliko se potrošač ne slaže s bilo kojim dijelom predugovorne obavijesti ili Općih uvjeta poslovanja moli se isti da ne koristi web stranicu www.lavenee.com i ne sklapa ugovor o kupoprodaji.

FINE MEDIA retains the right to modify these General Terms and Conditions and other regulation without prior notice. The General Terms and Conditions are in accordance with the laws of the Republic of Croatia.

When the buyer is a legal entity, the customer protection and regulation of the Consumer Protection Act (Zakon o zaštiti potrošača) do not apply. In regard to the written consumer complaint, these rules and regulations do not apply to legal persons; the rules and regulations of the Civil Obligations Act (Zakon o obveznim odnosima) and the Electronic Commerce Act (Zakon o elektroničkoj trgovini) apply instead.


While conducting paymentson our web shop you are using CorvusPay (currently unavailable*) – an advanced system for secure acceptanc eof credit cards on the Internet.

Corvus Pay ensures complete privacy of your credit card data from the moment you type the m in tot he Corvus Pay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, Corvus Pay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering paymentd ata is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption ,using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard-the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for whicht hey were intended.Your sensitive data is fullys ecure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security andin-depth system checks for preventing network vulnerabilities.


FINE MEDIA acts as the controller  of personal data and collects it for sales contract fulfilment, product delivery, sales documentation, technical support and credit or debit card payment authorisation for which legal basis is laid down in Article 6(1)(b) of the General Data Protection Regulation. In other words, data processing is necessary for contract fulfilment in which the data subject is a party or in order to take action on the data subject’s request before the contract is concluded.

Furthermore, personal data is processed in order to store orders made by the buyers, to identify specific users and to analyse business activity for which the basis is laid down in Article 6(1)(f) of the General Data Protection Regulation, since data processing is necessary for the need to legitimately improve business activity and adapt according to the market needs.

In special cases, if you have given us your permission, your contact data can be used for direct marketing for which the legal basis is laid down in Article 6(1)(a) which states that the data subject has given their consent for personal data processing for one or more specific purposes.

With this privacy statement’s entry into force it is possible for existing users to receive an email from us in which you are asked to agree to receive our notifications via email, phone, SMS or e-messages because we cannot validate or locate in the archive your preferred method of contact, so we kindly ask of you to give us permission clearly and unambiguously if you want to continue receiving our promotions, or we will not be able to continue messaging you about them.  

If you as a user have any questions regarding personal data protection, you can contact FINE MEDIA located in Donja Stubica, Golubovečka 20, directly, or you can contact us through out e-mail adress info@lavenee.com.

Korisnik kao ispitanik odgovoran je i obvezan prije svakog davanja osobnih podataka pregledati i proučiti www.lavenee.com.

Processed personal data and personal data usage

On our website, www.lavenee.com  FINE MEDIA collects the following personal subject data:

  • name and surname,
  • password,
  • telephone number,
  • address,
  • email address,
  • shipping address,
  • billing address,
  • postal code,
  • city,
  • sex,
  • date of birth,
  • company and personal identification number (companies only).

Insight into personal user data can be granted to, when conducting their scope of work concerning buying and selling which users make with FINE MEDIA legal persons that take part in sales contract fulfilment, for example delivery agencies, accounting agencies, IT support and similar with whom we determine the scope and the means of personal data protection through contractual agreements.

FINE MEDIA can give the listed information to third parties in order to fulfil the contract, protect the users’ and FINE MEDIA  . 's interests and to stop the potential abuse, in order to get the best possible insight and understanding into individual user needs and requests, as well as to develop the highest possible quality of service provision by FINE MEDIA , which should result in increased user satisfaction for which legal basis is the legitimate interest of the controller described in Article 6(1)(f) of the General Data Protection Regulation.

Personal data storage

FINE MEDIA  will ensure that the personal user data is kept on a safe location (which includes a reasonable administrative, technical and physical protection in order to prevent unauthorised use, access, disclosure, copying or modification of personal data), access to which will be granted only to authorised FINE MEDIA personnel.

FINE MEDIA does not record or store users’ transaction data needed for card payment. FINE MEDIA will protect personal data to the extent laid down in specific legal regulations (for example, data on financial transactions is stored for 11 years, as laid down by the Accounting Act) or until the right to use the data is repealed as per the data subjects’ wish if it does not interfere with the legal regulations.

The controller has taken the technical, personnel and organisational personal data protection measures necessary to protect personal data from accidental loss or destruction and from unauthorised access, modification, publication or any other form of abuse and has determined that it is the obligation of data processing personnel to sign a non-disclosure agreement.

Information regarding your rights

In accordance with applicable regulations on data privacy protection, you have the following rights:

  • The right to information on your stored personal data
  • The right to request corrections, erasure or restricted use of your personal data
  • The right to objection to data processing for our own legitimate interest, public interest or profiling, except if we can prove that there are convincing, justified reasons above your interests, rights and freedoms, or that such processing is carried out because of validation, application or defence of legal requirements
  • The right of data transmission
  • The right to file a complaint to the Personal Data Protection Agency
  • At any point in time you can withdraw your consent regarding your personal data collection, processing or usage. For further info, read above to find out more on data processing based on your consent

Za svako od ovih Vaših prava možete se obratiti našoj adresi e-pošte info@lavenee.com.

You will receive a response no later than 30 days after the filing date.


FINE MEDIA finds personal data protection extremely important and has taken a number of precautions in order to protect the users’ personal data. The users can access their personal data on www.lavenee.com with a password and an email address.

Links to other websites 

This Data Protection Information applies only to usage of data that FINE MEDIA collects from data subjects.

Other websites that can be accessed via www.lavenee.com have their own confidentiality agreements and privacy policies. If a user visits another website through www.lavenee.comadvises users to check the data confidentiality agreement of the website, since FINE MEDIA preporučuje korisnicima da pregledaju izjavu o povjerljivosti podataka te stranice jer FINE MEDIA nije odgovoran za načine i uvjete rada na drugim web stranicama.

Other data


According to European Union directive, FINE MEDIA informs its users that the www.lavenee.com uses Cookies , in order to provide the best possible service.

Cookies in users’ browsers allow FINE MEDIA to provide adequate functionality of all features of the internet portal, to adjust certain content specifically to the needs of each individual user, and to constantly improve the Portal based on the visits analysis.

Users can decide how Cookies are stored in their browser settings. With the goal of constant user experience improvement, while browsing the Portal, FINE MEDIAmust store little pieces of information on the user’s computer (Cookies). More than 90% of websites use this policy, but according to European Union regulation issued on March 25th2011, FINE MEDIA is obliged to ask for user’s consent before storing the Cookies.

Korištenjem web stranice www.lavenee.com korisnik pristaje na uporabu kolačića. Blokiranjem kolačića korisnik i dalje može pregledavati web stranicu, no neke njezine mogućnosti mu mogu biti nedostupne.

What is a cookie?

A Cookie is information stored on the user’s computer by a website that they have visited. Cookies normally save the user’s preferences and settings for the website, such as the preferred language or address. When a user visits the same website afterwards, their internet browser sends back the Cookies that belong to this site.

This feature enables FINE MEDIA to show information adjusted to each individual user’s needs. Cookies can store a wide range of information, including personal information (such as the user’s name or e-mail address). However, this information can be saved only when the user enables the feature – websites cannot gain access to information that user did not give permission for, and they cannot access other files on the user’s computer.

The default activities for storing and sending Cookies are not visible to users. However, the user can alter their internet browser settings in such a way that they can chose whether they want to approve or reject requests for storing Cookies, by deleting the saved Cookies automatically when the internet browser is closed, and the like.

Besides personal data, FINE MEDIA can ask for other data from data subjects through which data subjects can be identified, but is not considered personal data (for example data on website usage, computer data, internet provider data, preferences, hobbies, interests, activities) and which provide FINE MEDIA with higher quality, more precise and more personalised content for users, better websites and additional content customization for users. Based on these data, FINE MEDIA. gains information on the most popular content among specific users.

Changes in the Data Protection Information

FINE MEDIA . can change this Data Protection Information at any time by publishing the modified text on its website, www.leiloubyalex.com. Amendments to the General Conditions for the Protection of Personal Data will come into effect immediately upon publication on the website www.lavenee.com. Izmjene i dopune Općih uvjeta zaštite osobnih podataka stupaju na snagu odmah po objavi na web stranici www.lavenee.com te se stoga preporučuje da se korisnici informiraju o važećoj politici privatnosti u trenutku posjete stranici.



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